Effective 10 October 2026
Working with Voltade AI
These terms describe how Voltade AI provides custom AI systems and documented workflows. Each client project is governed by an agreed proposal or statement of work that states its specific scope, deliverables, price and project requirements.
1. Business details
Voltade AI is a sole proprietorship based in South Africa. It is operated by its owner and has no team. Voltade AI is responsible for its own services, customer support, delivery, refunds and payment concerns.
2. Services and project scope
Voltade AI builds operational AI agents and AI systems for recruitment agencies. Work may include document handling, workflow systems and documentation of the agreed process. The signed proposal defines what a particular project includes, any client information or system access needed, and any changes to scope or timing. Work outside the agreed scope requires a further agreement.
3. Setup fees and payment
The one-off setup fee is generally R20,000 to R35,000, depending on scope and complexity. The final amount is agreed before the client pays. The client pays 50% after the scope and terms are agreed and before the build begins. The remaining 50% is due at handover of the working system, walkthrough and documentation.
Voltade AI is not VAT registered, so VAT is not added to these prices. This website does not take payments. Once Voltade AI's Paystack account is active, client-specific setup payments may be requested using a Paystack invoice or one-off payment page. Voltade AI remains responsible for the services purchased; Paystack will process those payments.
4. Delivery and handover
Delivery is expected roughly 7 to 14 business days after scope and price are agreed and the initial deposit is received. Handover consists of a working system, a walkthrough and documentation for the agreed workflow. The proposal will describe project milestones, the information or access required from the client, and the handover format. If a client dependency affects timing, Voltade AI will discuss the resulting change with the client. See the service delivery policy for more detail.
5. Monthly maintenance retainer
After the project is delivered and the final setup payment is made, a separate monthly retainer of R8,000 to R10,000 covers the maintenance agreed with the client. This generally includes API keys, API usage for the agreed system, system changes and fixes for breakages or bugs. Voltade AI handles and pays the third-party AI API bills; clients are not charged separately for that usage within the agreed scope. The exact support scope and monthly billing date are recorded in the client agreement.
Once Paystack subscriptions are available, a client who authorises one will be billed monthly using a supported recurring method. For a planned end to maintenance, notice must reach Voltade AI at least 14 days before the next billing date so we can arrange handover. A client can also stop future Paystack subscription charges directly through the link in Paystack's subscription emails. That direct cancellation stops future charges even without 14 days' notice; please tell us so we can coordinate the service handover. See refunds and cancellation.
6. Support, refunds and disputes
Contact Voltade AI at [email protected] or 0713868663 on WhatsApp about service delivery, billing, a refund request or a complaint. The refund and cancellation policy explains the current refund rules. Nothing in these terms removes rights that cannot lawfully be excluded.