Effective 10 October 2026
How refunds and cancellations work
Voltade AI aims to make refund and cancellation terms clear before payment. Client-specific project terms and the scope of completed work matter when a project ends.
1. Cancelling before work starts
If a client cancels after paying the setup deposit but before Voltade AI begins the agreed work, the client is entitled to a full refund of that setup payment. Contact us promptly so we can confirm that work has not started and process the request through Paystack where applicable.
2. Cancelling during an active build
Contact us as soon as possible if you need to stop a project that has already begun. Refund requests are assessed case by case. We review the agreed scope, documented work already completed, and unavoidable project costs, then explain the proposed outcome to you. We will also consider any rights that apply by law.
3. After delivery
Once the agreed work has been delivered, Voltade AI does not offer a change-of-mind refund for the completed setup work or its final payment. We will still address any concern about work that was not delivered as agreed or does not meet applicable service standards. This policy does not remove rights that cannot lawfully be excluded.
4. Monthly retainer payments
The maintenance retainer is billed monthly after delivery and final setup payment. A client may request a full refund within three business days after each monthly retainer payment, including when maintenance has already been performed that month. Please contact us with the payment reference so we can identify and process the payment. Voltade AI pays the third-party AI API costs for the agreed system; those costs are not charged separately to the client.
For a planned end to maintenance, notice must reach Voltade AI at least 14 days before the next billing date so we can arrange handover. Once Paystack subscription billing is available, clients can also use the link in Paystack's subscription emails to stop future charges directly. A direct cancellation stops future charges without a 14-day notice requirement. Please tell us when you use that option so we can coordinate the service handover. A cancellation of future charges does not remove the separate three-business-day refund window for a payment already made.
5. How to request help
Email [email protected] with your name, invoice or transaction reference, and the issue. You can also contact us by WhatsApp at 0713868663. Voltade AI handles service and refund decisions. When Paystack payments become available, approved refunds will be returned through the applicable payment process.